Most of us understand that employee engagement is something we should all have—yet very few organizations do. In one survey of 500+ executives, 71% ranked employee engagement as very important to their organizational success—yet only 24% said their own employees are highly engaged.
So what is this elusive, magical quality? Do we really need it? And how can we get it?
In a nutshell, employee engagement is a measure of the discretionary effort employees are willing to put in. And it is the key to productivity, retention, and a whole host of other KPIs such as customer satisfaction, safety and absenteeism. So yes, we all need it.
Cultivating employee engagement in our organizations can feel impossible without the right tools, and that’s where many leaders throw up their hands. But engagement is within reach—if you have collected the right information about your employees and know how to use it properly.